PRIVACY NOTICE: OUR CUSTOMERS & SUPPLIERS
If you are a business customer or supplier, please see the additional information below that is specific
to you.
About Us
(1) Who will collect and control information about you?
CPL Industries Limited is the parent for a number of companies operating within the market
for the sale of solid fuels, charcoal and a number of other products.
CPL Industries Limited (CPL) is responsible for setting the policies that govern how data
collected about individuals is managed. Most trading with consumers will be undertaken by
CPL Distribution Limited.
All companies owned by CPL will collect and hold information in accordance with the policies
set by it.
Data Collection
(1) What information will we collect about you?
When you buy or express an interest in products from CPL, it will collect the following
information:
 Your name and address and other contact details (such as your mobile or land line
phone number or email address) you might provide to us
 Details of your credit or debit card used to pay for your products and/or your bank
account details when paying by direct debit
 Any specific details regarding how you would like your products delivered or any
particular information you have provided to CPL about deliveries and purchases
 Search history and other electronic data when you have used the internet to look at
and buy products from CPL
 Details of any comments, information or complaints you have raised with CPL
regarding your purchases
 Details of any research / customer surveys you have completed
 Google analytics can also be used to collect data about your internet address (but will
not identify you by name) so that unique visits to our websites can be tracked
 Electronic data can also include cookies which helps us to understand where
customers have come from and the pages they are interested in (see the section on
cookies at the end)
(2) What will we do with the information collected about you?
We will use the information you provide to help us engage with you as a customer. This will
include:
o ensuring you receive the products you have ordered
o providing you with information about products you might be interested in (including
running promotional activities)
o billing you for the products supplied by us
CPL
Registered address: Westthorpe Fields Road, Killamarsh, Sheffield, S21 1TZ
o managing the delivery of products to your address
o ensuring that our systems can provide you with information of interest and make
buying from us as easy as possible
o undertaking research to help us understand customer preferences and requirements
o completing analysis of the effectiveness of the marketing we undertake and to
develop and improve our products offered to you
(3) Who will receive the information collected about you?
The information we receive will be stored in CPL’s electronic systems. The information will be
accessible by:
o CPL’s finance team in relation to purchases and payments made
o CPL’s marketing team so they understand what customers like and need from CPL’s
products
o CPL’s call centre to the extent they need to contact and speak to you about orders
and deliveries
o CPL’s depots so that deliveries can be made to you
o Other relevant CPL members of staff when they need to deal with any queries or
complaints regarding CPL or they need to manage any part of delivering products to
you
o CPL may also share your information with third parties to the extent it helps us to let
you know about our products or enables us to manage the supply of products to you
(this could include delivery companies, credit reference agencies, market research
companies and other trusted suppliers to CPL).
(4) Reasons we collect and store information about you
We collect and store the information to enable us to sell products to you and to manage the
customer relationship. From time to time, we might collect together data in an anonymous
way to look at customer trends so we understand how we can develop our products and
services for you.
Information will only be held for as long as is necessary as described below. Information will
only be shared with third parties to the extent it is necessary to sell and deliver products to
you and to manage the customer relationship. We will never sell your data to third party
marketing agencies.
CPL will therefore process your data either on the basis of fulfilling its contractual obligation
to supply products to you or on the basis of its legitimate interests as part of managing the
ongoing customer relationship with you.
(5) How long will your information be kept?
We will hold your name and contact details and purchase history for up to seven years from
our last transaction with you. We will not though store your credit or debit card details on
our or any third party servers or computer systems.
We will keep the information for up to seven years because we find that some customers like
to buy in bulk and subsequently like to hear about offers or products that might be of interest
to them some years after their first purchase. So our experience has been that customers
welcome us getting back in touch with them (even if their transaction with CPL was some
time ago). We may also need to keep some personal information to bring or defend legal
claims or to handle enquiries from government bodies.
After seven years, and if we have had no contact from you, records that identify you will be
destroyed. You also have the right to ask us to erase your information – this is set out below.
CPL
Registered address: Westthorpe Fields Road, Killamarsh, Sheffield, S21 1TZ
Your Rights
(1) You have the right to:
 Access your personal information held by us.
 Require us to correct any mistakes in your information that we hold.
 Require the erasure of personal information concerning you in certain situations.
 Receive the personal information concerning you which you have provided to us, in a
structured, commonly used and machine readable format and have the right to
transmit those data to a third party in certain situations.
 Object in certain other circumstances to our continued processing of your personal
information.
 Object at any time to processing of personal information concerning you for direct
marketing
 Otherwise restrict our processing of your personal information in certain
circumstances.
You can obtain further information about these rights from www.ico.gov.uk
If you wish to exercise any of these rights you can email us at:
[email protected]
or write to us at:
CPL Industries
Legal Department – Data Protection
Westthorpe Fields Road
Killamarsh
Sheffield
S21 1TZ
If you do so, please let us know:
 Your name and contact details
 Proof of your identity (such as a utility bill)
 The information you request or the actions you would like us to take.
Complaining
(1) If you wish to complain, you can write or email us at the details set out above.
If you are not satisfied with your response you can contact the Information Commissioner at
https://ico.org.uk/concerns or telephone: 0303 123 1113.
Keeping your information secure
(1) We have appropriate security measures in place to prevent personal information from being
accidentally lost or used in an unauthorised way.
CPL
Registered address: Westthorpe Fields Road, Killamarsh, Sheffield, S21 1TZ
We limit access to your personal information to those who have a genuine need to know.
All employees are subject to a duty of confidentiality and will use your information solely for
the purpose described in this privacy notice.
Computer systems are password protected and are managed to ensure that they have the
latest security updates and to minimise unauthorised access to information.
We have procedures in place to deal with any suspected data security breach. We will notify
you and any applicable regulator of a suspected data security breach where we are legally
required to do so.
Cookies
1. What is a cookie?
Cookies are small test files stored on your browser or the hard drive of your computer or
other device when you visit CPL’s website. These allow the site to recognise you as a user
either for the duration of your visit (using a “session cookie”) or for repeat visits (using a
“persistent cookie”).
2. Why are cookies used?
Cookies enable you to undertake transactions on CPL’s websites and make best use of the
website’s functionality. They are intended to provide you with a better customer experience.
Cookies can also recognise the device you are using. They can also store the content of an
online shopping bag whilst the website is further viewed.
Cookies can also record the pages you’ve visited and the products viewed and the time spent
browsing. They can therefore be used by us to keep track of the website domains from
which people visit our websites and enable us to manage visitor activity on our website.
They can help us to understand the demand for pages and the topics of interest on our
websites.
Further information about cookies can be found at www.allaboutcookies.org.uk
3. Do cookies have to be used?
There is no obligation to use cookies. Cookies can be turned off in web browser settings –
although this will affect how our websites will work.
BUSINESS AND COMMERCIAL CUSTOMERS
If you are a sole trader buying from CPL, much of the above information will also be relevant to you
in relation to the data we collect, what we do with it, who will receive it, why we collect the data and
how long the data will be kept. The sections on your rights will also apply.
However, for most companies the information held by CPL will not be personal data as the
information will be about the relevant company.
To the extent personal data is kept, we describe our approach below.
CPL
Registered address: Westthorpe Fields Road, Killamarsh, Sheffield, S21 1TZ

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